| 22nd January 2007 09:26 AM |
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| Gazza |
can anyone help with this? I need a contact e-mail for rs.con
Didnt renew my platinum membership when it expired and apparently I have 60 days to request a refund. (Contrary to the policy statement on the site, they didnt e-mail me to invite me to renew it). When I go through the various pages to request a refund, I get a message that says 'This offer is only open to Platinum members' which is totally contradictory (ie, how the hell are you then expected to get a refund if your membership has expired?)
Amazing how such an expensive site can be an absolute shambles.
Any tips for a contact e-mail would be appreciated. There's an Ultrastar phone number in the credits page, but I dont see why I should have to phone New York to get a refund when I'm supposed to be able to do it online. |
| 22nd January 2007 09:44 AM |
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| mac_daddy |
i thought the refund was automatic after the tour...
so you arent renewing for the european leg..?
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| 22nd January 2007 09:50 AM |
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| PartyDoll MEG |
I just searched myself. It appears I still have a platinum membership, which automatically renews on it's expiration date. I do get a cancel option however.
Guess your only option, Gazza, is to go to the help page and complain/ask nicely and hope someone answers you. There is a little "guarantee" at the bottom of the home page, which gives you a place to make a request....
Don't ya love RS.com!!! |
| 22nd January 2007 09:51 AM |
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| Jeep |
This email is for technical problems :
[email protected]
I dunno if this email can help you, Gazza... |
| 22nd January 2007 10:18 AM |
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| Gazza |
Thanks for the replies
Mac - No, I'm not taking the chance. There's no announcement of dates yet, nothing has been mentioned about unused memberships being valid for future ticket purchases, and from past experience if I try and use my old code, it probably wont work anyway. My previous membership expired on 30.11.06, so I have 60 days to renew it. I'd held off hoping there'd be an announcement of shows by that date, but I doubt we'll hear anything that soon. If we get a tour, I'll weigh up my options before considering whether its worth re-joining. I'm not losing out on $100 while I wait on an announcement.
Meg - tried those guarantee and help links and they dont lead anywhere but a page telling me its for platinum members only. I cancelled the auto-renew option last year (it wasnt an option when I signed up - the sneaky bastards added it as a default option later on without telling anyone)
Jeep - thanks for that address. I sent it there and got an automated reply that it had been received.
[Edited by Gazza] |
| 22nd January 2007 11:31 AM |
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| Saint Sway |
quote:
Gazza wrote:
can anyone help with this? I need a contact e-mail for rs.con
"rs.con"
funny!!!!
I dont know if that was intentional or not, but man that sure fits! |
| 22nd January 2007 11:33 AM |
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| Gazza |
It certainly was intentional! |
| 22nd January 2007 11:38 AM |
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| Saint Sway |
quote:
Gazza wrote:
It certainly was intentional!
 |
| 22nd January 2007 12:13 PM |
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| GotToRollMe |
You've probably been to this page already, but this is your best bet. I've emailed them before and actually gotten a response, so it's worth a shot.
http://www.rollingstones.com/help/faqAnswer.php?faqID=134&catID=3
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| 22nd January 2007 11:03 PM |
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| sweetcharmedlife |
Try this # 1-800-ask-mick  |
| 23rd January 2007 09:10 AM |
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| chevysales |
thanks for reminding me although i had until may i just canceled my platinum membership.
i did it via logging in and then using the my account link... everything seemed to go fine.
[Edited by chevysales] |
| 23rd January 2007 09:12 AM |
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| Gazza |
Thanks for all your help. Credit where it's due, they replied to me within 24 hours, so hopefully I'll get sorted out soon. |
| 23rd January 2007 09:22 AM |
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| egon |
quote:
Gazza wrote:
Credit where it's due,
In the bankaccount of RS.SCUM...? |
| 24th January 2007 05:06 AM |
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| Homercles |
Reading the subject of this message thread reminded me to cancel my membership before the automatic renewal date comes up which is soon. I just saved the screen image confirming my cancellation for in the event rs.com tries to con me.
I hope you get it all sorted Gazza. |
| 24th January 2007 07:05 AM |
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| Gazza |
Looks like I spoke too soon. Whilst they've offered me a refund, they can only send me a cheque in US dollars because my original transaction took place in 2005 (funny, they didnt mention THAT on the terms and conditions - how difficult is it to re-credit my credit card?)...so I'll probably have to pay a fee to my bank for the privilege of getting the refund.
Fucking unbelievable.
[Edited by Gazza] |
| 24th January 2007 08:48 AM |
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| egon |
you've been fucked! |
